Important Shipping Information

When returning a machine from trial or sending a machine in for repair, it is very important that you take the proper steps in packing your equipment in order to prevent any damage to your machine that may result while in transit.

How to Properly Pack Equipment for Shipping:

1. Use the original packaging if available. This is the best way to ship a machine. If you do not have the original packaging choose a heavy-duty corrugated cardboard box that is the appropriate size for the machine.

2. Use an appropriately sized carton that is large enough to allow packing material to completely surround the equipment. However, the carton should not be so large as to allow the equipment to shift significantly during transit.

3. For packing material, we recommend the large-sized bubble wrap or expanding foam (Instapak Quick). Wrap the machine tight with bubble wrap so all sides and corners of the machine are protected. Do not leave extra space inside the box as that allows the machine to shift and move during transit.

4. Do not use peanuts, newspaper, or kraft paper as packing material. These do not provide enough protection and will allow your machine to shift during the shipping process leading to costly damage.

5. After the machine is properly secured inside the box, seal the outer carton with box tape. Reinforce the openings.

6. Properly address the box with the correct shipping address:
Graphic Products, Inc.
9730 SW Sunshine Court
Beaverton, OR 97005-4100
USA

7. Graphic Products is not responsible for damage to the machine while in transit. Take the time to pack the machine properly, damaged goods can be expensive to repair or replace.

8. Complete a Service Slip, fax it to 503-646-0183 or e-mail it to info@graphicproducts.com. You will be provided with an RMA number for the service slip. Include the slip with the RMA number in the box with your equipment. This will allow us to service your equipment as quickly as possible.

previous page